||0 of 0 people found the following review helpful.| Five Stars|By Kalcium|Brilliant. Must read for any CRM professional.|0 of 0 people found the following review helpful.| A step by step process for Customer Value Management|By Customer|Customers can get just about any product they want from a choice of producers at about the same price. The days in which you could compete fo|About the Author|Harvey Thompson (North Tarrytown, NY) is the Principal of Worldwide Customer Value Management for IBM. He has spear-headed the development and deployment of management techniques applied in IBM and leading corporations across the globe.
IBM's battle plan for attracting new customers--and keeping them for life. IBM--history's most remarkable organization--stays on top by constantly honing and refining its marketing strategies. One vital strategy, however, remains constant: The customer must always come first. The Customer-Centered Enterprise is the only in-depth exploration of IBM's battle-tested Customer Value Management (CVM)--the revolutionary program that makes the customer's viewpoint paramount in ...
[PDF.zj87] The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First Rating: 3.79 (610 Votes)
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You can specify the type of files you want, for your gadget.The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First | Harvey Thompson.Not only was the story interesting, engaging and relatable, it also teaches lessons.
