||About the Author||João J. M. Ferreira is Associate Professor in Management at the University of Beira Interior (UBI), Portugal. |Mário L. Raposo is Professor of Business and Economics, University of Beira Interior
Research interest in the service sector has boomed in recent years as deindustrialisation became entrenched. Instead of being regarded as merely supplementary to traditional industry and manufacturing, services have generated progressively rising levels of growth in developed economies while at the same time coming to be recognised as major drivers of innovation.
Among the factors which have helped service companies notch up swifter growth rates than all ...
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