||25 of 26 people found the following review helpful.| Focused specifically on call center management|By Steve Long, Ph.D.|Goodman's book provides a wealth of information for managing a customer service call center. While some of the content may be transferable to other customer service settings, the majority of the book is directed soley at call center issues, such as telephone skills, call monitoring, etc. I would recommen|.com |People always remember the times they encounter great service, as well as those encounters that aren't especially pleasant. In Monitoring, Measuring & Managing Customer Service, Fortune 500 consultant Gary Goodman offers advice for ensuring custom
Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a first-class customer service department. Goodman identifies the behaviors that constitute top-level service, examines the results that kind of service produces, and shows how to measure it in terms of daily c...
[PDF.ow60] Monitoring, Measuring, and Managing Customer Service Rating: 3.71 (488 Votes)
Monitoring, Measuring, and Managing Gary S. Goodman epub Monitoring, Measuring, and Managing Gary S. Goodman pdf Monitoring, Measuring, and Managing Gary S. Goodman audiobook Monitoring, Measuring, and Managing Gary S. Goodman summary Monitoring, Measuring, and Managing Gary S. Goodman textbooks Monitoring, Measuring, and Managing Gary S. Goodman Free
You can specify the type of files you want, for your gadget.Monitoring, Measuring, and Managing Customer Service | Gary S. Goodman.Not only was the story interesting, engaging and relatable, it also teaches lessons.
